Accessibility Policy

This accessibility statement applies to, run by Greenwich and Kent Students' Unions (GKSU), a combination of Greenwich Students' Union and Kent Union. The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

The University of Kent also has some recommendations for tools that can make your online experience better.

Feedback and contact information

Please contact us if you have an accessibility query including:

  • If you are experiencing issues with accessing information or using the website
  • If you find an accessibility problem not listed on this statement
  • If you have positive feedback on the accessibility considerations made

When you contact us via this email system, you will receive an automated reponse opening a support ticket with the Kent Union IT Team, where there are processes in place to help you. We aim to respond within 1 working day and resolve your issue as soon as possible.

For physical accessibility needs, AccessAble aims to give you the accessibility information you need to work out if a place is going to be accessible for you.

Alternative formats

We’ve designed our website and social media content to be as accessible as possible but if you still experience barriers, you can request alternative formats. For more information please contact us. We can work with our partners in the University of Kent to provide these alternative formats.

Complaints process

If you have reported a problem with our website, or asked for an alternative format, but you are not happy with our response, you can fill in our Comments and Complaints form to register your difficulty. This will help us improve our processes.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

GKSU is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

Some parts of the website may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.

If you find something that does not work that we missed, remember to contact us.

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.

  • Alternative Text

    Some images on our website do not have appropriate alternative text.

    We plan to meet 1.1.1 Non-text Content by making non-decorative images compliant by 23rd September 2020. Where we add new images before then, these will be made to meet accessibility standards. We will also hide decorative content to assistive technologies if they serve no meaningful content.

  • Audio Description

    Audio description is not provided for all prerecorded video content.

    Due to a disproportionate burden, we are unable to meet 1.2.5 Audio Description (Prerecorded) for all content that we produce, however we can provide this on-demand or an alternative format if you contact us.

Disproportionate burden

This section covers issues that we cannot fix right now. We’ve assessed the cost of fixing these issues but believe that doing so would be a disproportionate burden within the meaning of the law. If you require an alternative format please contact us.

  • Audio Description

    Audio description is not provided for all prerecorded video content and therefore does not meet 1.2.5 Audio Description (Prerecorded). This may include content that was produced live on third-party platforms that was not produced with audio description at the time.

    We plan to provide a number of alternative formats such as captioning, subtitling or an audio transcript and feel it is very unlikely that any meaning would be lost by not providing an audio description. We will, however, try to provide this if you contact us.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now. The law calls these exemptions.

  • PDFs and documents

    Some of our PDFs that are not essential to providing our services were published before 23rd September 2018.

    When we publish new PDFs and documents, however, we will make sure it meets accessibility standards. If you experience difficulty accessing these documents, the University has provided a list of tools that can help with access or you can request alternative formats by contacting us.

  • Maps

    Our website uses online maps. Where there is a map, the information being displayed is provided in an alternative format on the same web page.

    For example, on our contact us page we have a map to show users where us and our services are located. If you cannot read the map we also have our addresses and contact information if you need help finding or contacting us.

3rd party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3rd party to improve its accessibility. This may include:

  • Links to non-Kent Union websites.
  • Content/functionality on our website.
  • Content hosted on other websites, such as social media sites.

Some of our 3rd party partners publish their own accessibility statements:

We are supporting the public sector initiative to add third party statements to a central repository (SearchBOX). This will make it easier for us to share the statements we create and encourage suppliers to help us by creating accessibility statements for their own content by default.

Preparation of this accessibility statement

This statement was prepared on 12th June 2020. It was last reviewed on 12th June 2020.

This website was last tested on 12th June 2020. The test was carried out by Kent Union on behalf of GKSU.